IMPORTANT COVID-19 UPDATES

Please be aware that there may be some slight delays with our processing, and delivery timeframes as freight services have been minimised due to COVID-19. 
Thank you kindly for your patience and understanding.
 

Dispatch 

Orders will be dispatched within 3-5 business days, unless otherwise stated.

Shipping Times 

Note: Due to COVID-19, these shipping times may be extended.

Destination Shipping Time (business days)
United States 5-7
United Kingdom 5-7
Australia 5-7
Canada 7-9
Rest of World 12-17

In most cases, you will receive your item(s) earlier than expected depending on your destination. Your patience is truly appreciated. We are constantly working on improving our shipping times while keeping the same low prices for our customers. Please DO NOT order if you want the item before an expectant date, we hold no responsibility to the couriers and the current conditions out of our control.

Tracking

Once your order has been dispatched, you will receive a notification email, which will include a tracking number and link where you will be able to track your order.

Free shipping

We work exclusively with our manufacturing partners so it is direct to your door. No shipping cost or extra costs involved.

Delivery delays

Once your order has left us, any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations. Some countries may have their own custom charges or fees, it is the customers responsibility to be aware of, and to make payment to the appropriate bodies to receive their parcel, otherwise the parcel will likely be denied entry, and 'returned to sender' (RTS).

Return to sender

It is the sole responsibility of the customer to enter their correct address, as well as collecting their parcel from the collection point (if applicable). If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), We will contact the customer with options for re-shipment at the buyers expense.

Order cancellation

If you would like to cancel an order and receive a full refund, you may do so as long as the order has not yet been processed & shipped. Please contact us at hausofaphrodites@gmail.com
We also reserve the right to cancel and fully refund any orders at our discretion.